Privacy Policy
Last updated: March 15, 2025
Introduction
xelitonora ("we," "our," or "us") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xelitonora.com or use our advanced financial analysis services.
We understand that your financial education journey involves sharing sensitive information with us. That's why we've built our privacy practices around Australian Privacy Principles (APPs) and ensure compliance with the Privacy Act 1988 (Commonwealth of Australia).
Information We Collect
We collect information in several ways to provide you with our educational services and improve your learning experience.
Personal Information You Provide
- Contact details: name, email address, phone number, postal address
- Educational background and professional experience
- Learning preferences and goals
- Payment and billing information
- Communication preferences
- Any additional information you choose to share with us
Information Automatically Collected
When you interact with our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, and how you interact with our content.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Course delivery, support, communication | 7 years after last interaction |
| Learning Progress | Track progress, provide certificates | Indefinitely for certification records |
| Payment Data | Processing transactions, refunds | 7 years for tax compliance |
| Website Analytics | Improve user experience | 26 months |
How We Use Your Information
Your information helps us deliver personalized financial education experiences. We use your data to tailor course recommendations, track your progress, and provide relevant support throughout your learning journey.
- Delivering educational content and managing your course access
- Processing payments and managing your account
- Sending course updates, educational resources, and important notices
- Providing technical support and responding to your inquiries
- Improving our courses based on learning analytics and feedback
- Ensuring compliance with educational and financial regulations
- Protecting against fraud and maintaining platform security
Information Sharing and Disclosure
We don't sell your personal information to anyone. We only share your data in specific circumstances necessary for our educational services or as required by law.
Service Providers
We work with trusted third-party providers who help us deliver our services. These include payment processors, email service providers, cloud hosting services, and learning management system providers. All service providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or to protect our rights and the safety of our users. This includes cooperation with law enforcement agencies and regulatory bodies when legally obligated.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and ongoing service needs.
Data Portability
Receive your personal data in a structured, commonly used format to transfer to another service provider.
Opt-Out Communications
Unsubscribe from marketing communications while continuing to receive essential service-related messages.
Restrict Processing
Limit how we use your personal information in certain circumstances while maintaining your account access.
To exercise any of these rights, contact our privacy team using the details below. We'll verify your identity and process your request promptly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure server hosting, regular security audits, and staff training on data protection practices.
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Encrypted data storage with regular backups
- Multi-factor authentication for administrative access
- Regular security vulnerability assessments
- Firewall protection and intrusion detection systems
Administrative Safeguards
Access to your personal information is restricted to authorized personnel who need it to provide our services. All team members undergo privacy training and sign confidentiality agreements. We maintain detailed logs of who accesses what information and when.
International Data Transfers
Some of our service providers may process your data outside Australia. When this occurs, we ensure appropriate safeguards are in place through contractual agreements that require the same level of protection as Australian privacy law. We only transfer data to countries with adequate privacy protections or under specific legal frameworks that protect your rights.
Currently, some of our cloud infrastructure and email services operate in the United States and European Union under privacy frameworks that provide equivalent protection to Australian standards.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our website. You can control cookie settings through your browser, though some features may not function properly if you disable certain cookies.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors interact with our website
- Functional cookies: Remember your preferences and personalize your experience
- Marketing cookies: Used to deliver relevant content and measure campaign effectiveness
Children's Privacy
Our services are designed for adults seeking professional financial education. We don't knowingly collect personal information from individuals under 18 years of age. If you're under 18, please don't provide personal information through our website or services. If we become aware that we've collected information from someone under 18, we'll delete it promptly.
Changes to This Policy
We review and update this Privacy Policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website at least 30 days before the changes take effect.
Minor updates for clarity or administrative changes may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions or Concerns?
Address: 40/341 Crown St, Wollongong NSW 2500, Australia
Phone: +61478651274
Email: contact@xelitonora.com
Our privacy team typically responds to inquiries within 2-3 business days. For urgent matters involving potential data breaches or security concerns, please call us directly.
Complaints Process: If you're not satisfied with our response to your privacy inquiry, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.